Purchasing policy

1. What is Purchasing?

• Purchasing is the process in which CamboCargo works with the Customer and the Supplier (NCC) to execute orders according to the Customer’s reasonable requirements and the Supplier’s ability to fulfill them.

2. Purchasing Fees

• The purchasing fee is specified in the service pricing table.

3. Purchasing Regulations

Goods:

• Must not be included in the list of products prohibited by the state.

• For orders where CamboCargo has not yet identified prohibited items, the Customer bears full responsibility for any issues that may arise.

Purchasing Time:

• CamboCargo commits to completing the purchase as quickly as possible from the time the order is deposited. If there are objective reasons that prevent purchase (e.g., waiting for Customer confirmation or Supplier response), CamboCargo will notify the Customer through Customer Service or updates on the Customer’s account on the CamboCargo website.

• CamboCargo only purchases orders that meet the financial requirements. If the order quantity or price increases and leads to insufficient funds, CamboCargo will request the Customer to top up according to regulations before purchasing.

• The “24-hour Purchase” commitment applies to all deposit orders on all days of the week, excluding holidays.

Transaction Information:

• Purchasing by Order List: CamboCargo will still purchase the order even if some products are out of stock or insufficient. Customers should note mandatory items on the order, which Customer Service will record and communicate back to the Customer.

• Priority in Purchasing:

  1. Product attributes selected by the Customer on the ordering tool.

  2. Notes on the order.

  • Customers must provide clear notes to avoid misunderstandings. CamboCargo is not responsible for unclear instructions.

• Changing Order Information: CamboCargo will only check and process requests or answer questions related to order information if the requests are noted on the order at least 30 minutes before the Purchase Agent executes the purchase (including minimum quantity requirements).

High-Risk Products:

• For items with high risk, such as ceramics, glass, crystal, or food, CamboCargo requires the Customer to take measures to minimize damage (wooden packaging, bubble wrap, etc.) and will only purchase if the Customer accepts full transport risk. CamboCargo will refuse all complaints related to damage, breakage, or scratches during transit.

Liquidation Orders:

• CamboCargo will purchase according to the Customer’s request but does not guarantee inspection of appearance or product quality (e.g., used, discolored, moldy, or unevenly colored items).

Unreliable Shops / Counterfeit Goods:

• CamboCargo will attempt to warn Customers before purchasing. CamboCargo refuses all complaints related to these orders if the Customer decides to proceed.

Domestic Shipping Fee (China):

• CamboCargo will proactively calculate shipping fees according to the Supplier’s policies and previously announced regulations. If unusual domestic shipping fees arise, Customer Service will notify the Customer for review and approval.

• Domestic shipping fees for orders with the same product, quantity, and Supplier may vary due to Supplier policies or shipping methods at different times.

Order Cancellation:

• Before, during, or after purchasing (before CamboCargo receives the order from the Supplier), the Customer and CamboCargo may agree to cancel orders in the following cases:

  • No response from the Supplier within 5 working days.

  • Customer fails to top up the required funds within 5 days of CamboCargo’s notification.

  • All items in the order are out of stock; CamboCargo will cancel the order and notify the Customer.

  • Customers may proactively cancel the order before the Purchase Agent processes it.

  • After purchase, the Customer may request cancellation; CamboCargo will cancel only if the Supplier agrees (per Supplier policy) and the goods have not left the Supplier’s warehouse.

• CamboCargo only accepts cancellation requests if noted on the order within the specified time.

4. Additional Notes:

• Customers must provide complete contact information (email and phone number) when using CamboCargo’s ordering service.

• CamboCargo may proactively contact Customers to confirm information and agree on additional order-related matters. If contact information is incorrect, CamboCargo cannot guarantee timely transactions.

• Supplier (NCC): The individual or organization providing goods chosen by the Customer. The Supplier operates independently of CamboCargo. CamboCargo acts as an intermediary, ensuring service requirements are met.