5. Policy
I want to negotiate the price directly with the shop and not share the negotiation profit?
Customers can negotiate successfully on their own. When placing an order, please note the negotiated price with the supplier. After the supplier receives the order, they will adjust the price according to the agreed terms.
How long does it take to receive the goods? Is there any intermediary involved in the shipping process?
CamboCargo partners with reputable shipping partners to ensure that goods are delivered to customers. The estimated international shipping time is approximately 2-5 working days.
How can I choose the negotiation/shipping provider?
CamboCargo automatically selects the shipping provider and negotiation service for your order, saving you time and effort without requiring any additional actions from you.
What should I do if my order is lost during the international shipping process?
The order is covered by a goods guarantee service, so in the event of loss, you will be fully refunded for the amount paid for the goods.
How long does it take to process a complaint?
Complaint submission time: Within 3 days (72 hours) from the time the order status changes to "Order Received."
The "Order Received" status is determined on the system when the notification is sent on the cambocargo.com app/website indicating that the order has been "Received."
Information receipt: Please contact the customer service team currently assisting you or use the complaint function on the website.
Tracking the complaint process: Please log in to your account, select "Order Management" > "Complaint List" and track updates here.
If the order arrives with missing items, incorrect items, or faulty items, what should I do?
In the case of issues with the order, such as missing items, faulty items, or incorrect products, customers can directly file a complaint with the supplier through the system. The supplier will be responsible for resolving the issue according to the regulations of the CamboCargo platform. CamboCargo will act as an intermediary, assisting customers throughout the complaint resolution process to ensure their rights are protected.
How will damaged goods due to international shipping be handled?
If the order is damaged and the cause is determined to be due to the international shipping carrier, CamboCargo will file a complaint with the carrier. However, the outcome will depend on the actual condition of the goods when inspected.
Which items require the use of the cargo reinforcement service?
Fragile/Deformable items: This includes, but is not limited to, products made from wood or plastic, hollow items, and any products with an exterior that is prone to deformation or damage.
Extremely fragile items: This includes, but is not limited to, products made from glass (whole glass panels or items with glass components), glassware such as bottles, light bulbs, and items made from porcelain, ceramic, or earthenware such as cups, teapots, plates, bowls, vases, and bathroom or kitchen equipment. Additionally, it includes thin metal items that are prone to deformation, hollow items like suitcases, wardrobes, plastic cups, pots, bowls, or electronic components such as motherboards and circuit boards.
If an order uses the packaging reinforcement service, who will carry out the reinforcement (CamboCargo, the shop, the shipping company, etc.)?
The process of reinforcing the goods for the order will be handled by the international shipping company and carried out directly at the partner's warehouse in China.
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